Beautiful Lake Macquarie
… Be amazed at the ever changing colours of Swanea Channel …  

© 1996 - 2015 Lakeshores Management (NSW) P.L. ABN

51 126 846 437 

 

BOOKING TERMS AND CONDITIONS
CANCELLATIONS:  Non peak periods. Cancellations made 4 or more weeks before the arrival date - Cancellation fee of $75.00 applies to cover our bank & merchant fees. Cancellations made 4 weeks or less before the arrival date – Cancellation fee of the full deposit applies unless the property is re-booked for the full period of the booking. If the property is re-booked, the deposit, less a $75 cancellation fee, will be refunded. The booking and deposit may be moved to other dates, provided it is for the same or more number of nights and for the same property, without charge (The tariff may change, subject to the time of the year and number of guests). Peak periods. Public holidays including Long Weekends, NSW School Holidays, Easter, Christmas, the State SLS Championships and Special Events. Cancellations made 12 weeks or less before the arrival date - full deposit unless property is rebooked. If the property is re-booked a $200 cancellation fee then applies. Cancellations made 4 weeks or less before the arrival date – Cancellation fee of the full amount. Part cancellations will not be accepted and final payment is payable 6 weeks prior to arrival. All reservations are made in good faith by us but may be subject to changes in circumstances that are beyond our control. Every reasonable effort will be made to offer alternative accommodation should this occur. Please note that we cannot accept Bank Transfer payments for new reservations or final payments made within 6 days of arrival.   GUEST REGISTRATION AND SECURITY BOND: Prior to arrival and to ensure that the property is treated fairly, a Guest Registration form is required to be completed for all bookings and must be completed online and electronically signed, agreeing with our Conditions of Tenancy. This registration requires your credit card details. Damages, breakages and excess cleaning charges, etc. will be charged to this Credit Card, if required.  If Credit Card details cannot be supplied, a cash security deposit is payable with the minimum payment being $500.00, This will be refunded within 14 days after departure, subject to inspection to ensure that the property has been left in a tidy state, no damages or loss of property are found and that our Booking & Tenancy Terms and Conditions have not been breached   The pin code required to access the property will not be provided unless this registration has been read, and signed. FINAL   PAYMENT:    The   full   balance   is   payable   at   least   7   days   prior   to   arrival.   This   includes   the   Security   Bond,   if   applicable. (See above) We will advise the balance outstanding before at least 7 days prior to arrival. PARTIES   ARE   STRICTLY   FORBIDDEN   &   WE   DO   NOT   ACCEPT   BOOKINGS   FOR   SCHOOLIES,   HEN   OR   STAG   NIGHTS.    Excess consumption   of   alcohol   and   any   drug   use   will   not   the   tolerated.   Failure   to   observe   these   conditions   will   result   in   the   Police being called and immediate eviction with all payments forfeited. . Schoolies or any similar party bookings such as Buck’s or Hens parties will not be accepted. Any schoolies bookings carried out by parents or others to circumvent our terms and conditions will result in immediate eviction from the Property by our security contractors and local Police (if required). NUMBER   OF   GUESTS:    Exceeding   the   number   of   guests   booked   to   occupy   the   property   will   result   in   immediate   cancellation   of the booking with all payments forfeited. OUTSIDE NOISE: As our properties are in residential areas, all outside noise must cease by 10.00 p.m. all internal noise by 10.30 p.m.  and Guest’ visitors who are not booked to stay in the property must have left the premises by 11.00 pm. POOL   HOURS :   (where    applicable):    Pool    hours    are    STRICTLY    between    7.00    am    -    9.00    p.m.    and    all    outside    noise    must    cease    by   10.30 pm. CLEANING:    Whilst   the   cleaning   charge   on   each   reservation   covers   all   reasonable   cleaning   costs   all   excess   cleaning   costs, unauthorised   guests   and   all   breakages   and   damages,   regardless   of   cost,   MUST   be   paid   for   and   will   be   charged   to   the   Credit Card   provided   as   part   of   the   Guest   Registration   or   deducted   from   the   security   bond   with   any   additional   costs   over   and   above the amount of the bond, payable on demand. PETS:   Animals   are   not   allowed   unless   arranged   before   the   booking   is   made. As   Raffertys   Resort   is   in   a   National   Park,   animals are strictly forbidden. AMENITIES:    We   provide   Starter   Packs   of   tea,   coffee,   sugar,   toiletries,   toilet   paper,   etc.   only.   As   our   properties   are   self catering, by law, you need to bring your own bulk supplies. REPAIRS   &   MAINTENANCE:    Please   note   that   all   our   properties   are   individually   owned   and,   therefore   may   experience   or   have maintenance   issues   and   breakdowns   that   cannot   immediately   be   rectified,   just   like   your   own   home.   Please   advise   us   as   soon as you become aware of any such problems and we will endeavour to have them rectified as quickly as possible. FORWARD   RESERVATIONS:    Whilst   we   endeavour   to   forecast   the   economy,   we   reserve   the   right   to   charge   the   tariff   ruling   at time of arrival on all bookings made 3 months or more in advance. ARRIVAL   &   DEPARTURE :    Check   -In   is   after   2.00   pm   (2.30pm   during   the   Christmas   New   Year   school   holiday   period)   &   Check- Out   is   10.00   am   unless   prior   arrangements   have   been   made.   Access   to   all   our   properties   is   via   a   security   coded   lockbox   and we will contact you prior to your arrival with your pin number, instructions & directions to the property. All reservations are made in good faith by us but may be subject to changes in circumstances that are beyond our control. Every reasonable effort will be made to offer alternative accommodation should this occur. Please   note   that   we   cannot   accept   Bank   Transfer   payments   for   new   reservations   or   final   payments   made   within   7   days of arrival.

© 1996 - 2017 Lakeshores Management (NSW) P.L. ABN 

51 126 846 437 

 

The person making the booking MUST be at least eighteen years of age . DEPOSIT:   Until   either   a   deposit   or   full   payment   is   received,   confirmed   and   receipted   by   Lakeshores   Management,   a   booking   is   tentative only and Lakeshores Management may cancel it at any time. If   the   deposit   or   payment   is   made   by   Bank   Transfer,   it   must   be   deposited   into   our   account   within   3   working   days.   If   the deposit is not received within this time frame, the reservation may be cancelled.
The   person   making   the   booking   MUST   be   at   least   eighteen years of age . DEPOSIT:   Until   either   a   deposit   or   full   payment   is   received,   confirmed   and receipted   by   Lakeshores   Management,   a   booking   is   tentative only and Lakeshores Management may cancel it at any time. If   the   deposit   or   payment   is   made   by   Bank   Transfer,    it   must   be deposited   into   our   account   within   3   working   days.   If   the   deposit is   not   received   within   this   time   frame,   the   reservation   may   be cancelled.
CANCELLATIONS:  Non peak periods. We accept cancellations up to 1 week from arrival date – a $75 cancellation fee applies to cover bank & merchant fees.  Peak periods.  Public holidays including Long Weekends, NSW School Holidays, Easter, Christmas and Special Events.  Up to 6 weeks from arrival date – a $75 cancellation fee applies to cover bank & merchant fees  Under 4 weeks from arrival date - full deposit unless property is rebooked. If the property is re-booked a $75 cancellation fee then applies)  Under 2 weeks - Tariff must be paid in full unless re-booked (then a $75 cancellation fee applies)   Part cancellations will not be accepted. GUEST REGISTRATION AND SECURITY BOND: Prior to arrival and to ensure that the property is treated fairly, a Guest Registration form is required to be completed for all bookings and must be completed online and electronically signed, agreeing with our Conditions of Tenancy. This registration requires your credit card details. Damages, breakages and excess cleaning charges, etc. will be charged to this Credit Card, if required.  If Credit Card details cannot be supplied, a cash security deposit is payable with the minimum payment being $500.00, This will be refunded within 14 days after departure, subject to inspection to ensure that the property has been left in a tidy state, no damages or loss of property are found and that our Booking & Tenancy Terms and Conditions have not been breached   The pin code required to access the property will not be provided unless this registration has been read, and signed. FINAL   PAYMENT:    The   full   balance   is   payable   at   least   7   days prior   to   arrival.   This   includes   the   Security   Bond,   if   applicable. (See   above)   We   will   advise   the   balance   outstanding   before   at least 7 days prior to arrival. PARTIES   ARE    STRICTLY    FORBIDDEN    &    WE    DO    NOT   ACCEPT BOOKINGS    FOR    SCHOOLIES,    HEN    OR    STAG    NIGHTS.     Excess consumption   of   alcohol   and   any   drug   use   will   not   the   tolerated. Failure   to   observe   these   conditions   will   result   in   the   Police being     called     and     immediate     eviction     with     all     payments forfeited. . Schoolies or any similar party bookings such as Buck’s or Hens parties will not be accepted. Any schoolies bookings carried out by parents or others to circumvent our terms and conditions will result in immediate eviction from the Property by our security contractors and local Police (if required). NUMBER   OF   GUESTS:    Exceeding   the   number   of   guests   booked to   occupy   the   property   will   result   in   immediate   cancellation   of the booking with all payments forfeited. OUTSIDE NOISE: As our properties are in residential areas, all outside noise must cease by 10.00 p.m. all internal noise by 10.30 p.m.  and Guest’ visitors who are not booked to stay in the property must have left the premises by 11.00 pm. POOL    HOURS :    ( where    applicable):    Pool    hours    are    STRICTLY between   7.00   am   -   9.00   p.m.   and   all   outside   noise   must   cease by 10.30 pm. CLEANING:     Whilst    the    cleaning    charge    on    each    reservation covers   all   reasonable   cleaning   costs   all   excess   cleaning   costs, unauthorised   guests   and   all   breakages   and   damages,   regardless of   cost,   MUST   be   paid   for   and   will   be   charged   to   the   Credit   Card provided   as   part   of   the   Guest   Registration   or   deducted   from   the security   bond   with   any   additional   costs   over   and   above   the amount of the bond, payable on demand. PETS:     Animals    are    not    allowed    unless    arranged    before    the booking    is    made.   As    Raffertys    Resort    is    in    a    National    Park, animals are strictly forbidden. AMENITIES:     We    provide    Starter    Packs    of    tea,    coffee,    sugar, toiletries,   toilet   paper,   etc.   only.   As   our   properties   are   self catering, by law, you need to bring your own bulk supplies. REPAIRS   &   MAINTENANCE:    Please   note   that   all   our   properties are   individually   owned   and,   therefore   may   experience   or   have maintenance   issues   and   breakdowns   that   cannot   immediately be   rectified,   just   like   your   own   home.   Please   advise   us   as   soon as    you    become    aware    of    any    such    problems    and    we    will endeavour to have them rectified as quickly as possible. FORWARD   RESERVATIONS:    Whilst   we   endeavour   to   forecast   the economy,   we   reserve   the   right   to   charge   the   tariff   ruling   at time    of    arrival    on    all    bookings    made    3    months    or    more    in advance. ARRIVAL   &   DEPARTURE :    Check   -In   is   after   2.00   pm   (2.30pm during   the   Christmas   New   Year   school   holiday   period)   &   Check- Out   is   10.00   am   unless   prior   arrangements   have   been   made. Access   to   all   our   properties   is   via   a   security   coded   lockbox   and we   will   contact   you   prior   to   your   arrival   with   your   pin   number, instructions & directions to the property. All reservations are made in good faith by us but may be subject to changes in circumstances that are beyond our control. Every reasonable effort will be made to offer alternative accommodation should this occur. Please   note   that   we   cannot   accept   Bank   Transfer   payments for   new   reservations   or   final   payments   made   within   7   days of arrival.

© 1996 - 2015 Lakeshores Management (NSW) P.L. ABN

51 126 846 437 

 

Stay Longer, Pay Less … The longer you stay, the less per night you pay