BOOKING TERMS AND CONDITIONS
CANCELLATIONS:  Non peak periods. Cancellations made 4 or more weeks before the arrival date - Cancellation fee of $75.00 applies to cover our bank & merchant fees. Cancellations made 4 weeks or less before the arrival date – Cancellation fee of the full deposit applies unless the property is re-booked for the full period of the booking. If the property is re-booked, the deposit, less a $75 cancellation fee, will be refunded. The booking and deposit may be moved to other dates, provided it is for the same or more number of nights and for the same property, without charge (The tariff may change, subject to the time of the year and number of guests). Peak periods. Public holidays including Long Weekends, NSW School Holidays, Easter, Christmas, the State SLS Championships and Special Events. Cancellations made 12 weeks or less before the arrival date - full deposit unless property is rebooked. If the property is re-booked a $200 cancellation fee then applies. Cancellations made 4 weeks or less before the arrival date – Cancellation fee of the full amount. Part cancellations will not be accepted and final payment is payable 6 weeks prior to arrival. All reservations are made in good faith by us but may be subject to changes in circumstances that are beyond our control. Every reasonable effort will be made to offer alternative accommodation should this occur. Please note that we cannot accept Bank Transfer payments for new reservations or final payments made within 6 days of arrival.   GUEST REGISTRATION AND SECURITY BOND: Prior to arrival and to ensure that the property is treated fairly, a Guest Registration form is required to be completed for all bookings and must be completed online and electronically signed, agreeing with our Conditions of Tenancy. This registration requires your credit card details. Damages, breakages and excess cleaning charges, etc. will be charged to this Credit Card, if required.  If Credit Card details cannot be supplied, a cash security deposit is payable with the minimum payment being $500.00, This will be refunded within 14 days after departure, subject to inspection to ensure that the property has been left in a tidy state, no damages or loss of property are found and that our Booking & Tenancy Terms and Conditions have not been breached   The pin code required to access the property will not be provided unless this registration has been read, and signed. FINAL   PAYMENT:    The   full   balance   is   payable   at   least   7   days   prior   to   arrival.   This   includes   the   Security   Bond,   if   applicable. (See above) We will advise the balance outstanding before at least 7 days prior to arrival. PARTIES   ARE   STRICTLY   FORBIDDEN   &   WE   DO   NOT   ACCEPT   BOOKINGS   FOR   SCHOOLIES,   HEN   OR   STAG   NIGHTS.    Excess consumption   of   alcohol   and   any   drug   use   will   not   the   tolerated.   Failure   to   observe   these   conditions   will   result   in   the   Police being called and immediate eviction with all payments forfeited. . Schoolies or any similar party bookings such as Buck’s or Hens parties will not be accepted. Any schoolies bookings carried out by parents or others to circumvent our terms and conditions will result in immediate eviction from the Property by our security contractors and local Police (if required). NUMBER   OF   GUESTS:    Exceeding   the   number   of   guests   booked   to   occupy   the   property   will   result   in   immediate   cancellation   of the booking with all payments forfeited. OUTSIDE NOISE: As our properties are in residential areas, all outside noise must cease by 10.00 p.m. all internal noise by 10.30 p.m.  and Guest’ visitors who are not booked to stay in the property must have left the premises by 11.00 pm. POOL   HOURS :   (where    applicable):    Pool    hours    are    STRICTLY    between    7.00    am    -    9.00    p.m.    and    all    outside    noise    must    cease    by   10.30 pm. CLEANING:    Whilst   the   cleaning   charge   on   each   reservation   covers   all   reasonable   cleaning   costs   all   excess   cleaning   costs, unauthorised   guests   and   all   breakages   and   damages,   regardless   of   cost,   MUST   be   paid   for   and   will   be   charged   to   the   Credit Card   provided   as   part   of   the   Guest   Registration   or   deducted   from   the   security   bond   with   any   additional   costs   over   and   above the amount of the bond, payable on demand. PETS:   Animals   are   not   allowed   unless   arranged   before   the   booking   is   made. As   Raffertys   Resort   is   in   a   National   Park,   animals are strictly forbidden. AMENITIES:    We   provide   Starter   Packs   of   tea,   coffee,   sugar,   toiletries,   toilet   paper,   etc.   only.   As   our   properties   are   self catering, by law, you need to bring your own bulk supplies. REPAIRS   &   MAINTENANCE:    Please   note   that   all   our   properties   are   individually   owned   and,   therefore   may   experience   or   have maintenance   issues   and   breakdowns   that   cannot   immediately   be   rectified,   just   like   your   own   home.   Please   advise   us   as   soon as you become aware of any such problems and we will endeavour to have them rectified as quickly as possible. FORWARD   RESERVATIONS:    Whilst   we   endeavour   to   forecast   the   economy,   we   reserve   the   right   to   charge   the   tariff   ruling   at time of arrival on all bookings made 3 months or more in advance. ARRIVAL   &   DEPARTURE :    Check   -In   is   after   2.00   pm   (2.30pm   during   the   Christmas   New   Year   school   holiday   period)   &   Check- Out   is   10.00   am   unless   prior   arrangements   have   been   made.   Access   to   all   our   properties   is   via   a   security   coded   lockbox   and we will contact you prior to your arrival with your pin number, instructions & directions to the property. All reservations are made in good faith by us but may be subject to changes in circumstances that are beyond our control. Every reasonable effort will be made to offer alternative accommodation should this occur. Please   note   that   we   cannot   accept   Bank   Transfer   payments   for   new   reservations   or   final   payments   made   within   7   days of arrival.
The person making the booking MUST be at least eighteen years of age . DEPOSIT:   Until   either   a   deposit   or   full   payment   is   received,   confirmed   and   receipted   by   Lakeshores   Management,   a   booking   is   tentative only and Lakeshores Management may cancel it at any time. If   the   deposit   or   payment   is   made   by   Bank   Transfer,   it   must   be   deposited   into   our   account   within   3   working   days.   If   the deposit is not received within this time frame, the reservation may be cancelled.

© 1996 - 2018 Lakeshores Management (NSW) P.L. ABN 

51 126 846 437 

Why book with us?                                    Stay Longer … … Pay Less 
The longer you stay, the less per night you pay! Lakeshores are providers of holiday and short stay accommodation around Lake Macquarie and provide specialist services for Guests and for Property Owners. Please get in touch if you’d like to List your Property!
You book direct with the Property Manager! ,,, You save by not paying large 3rd Party Commissions We’re a small family owned business! … We care about our guests and our reputation. We manage the properties! … We know the properties and don’t just take bookings. We’re local! … Lake Macquarie  is our backyard and we know and can can recommend the places to go, eat, rest and play

 

BOOKING TERMS AND CONDITIONS
02 4971 33730 478 497 133
Stay Longer, Pay Less … The longer you stay, the less per night you pay!
The   person   making   the   booking   MUST   be   at   least   eighteen years of age . DEPOSIT:   Until   either   a   deposit   or   full   payment   is   received,   confirmed and    receipted    by    Lakeshores    Management,    a    booking    is tentative   only   and   Lakeshores   Management   may   cancel   it   at any time. If   the   deposit   or   payment   is   made   by   Bank   Transfer,   it   must be   deposited   into   our   account   within   3   working   days.   If   the deposit     is     not     received     within     this     time     frame,     the reservation may be cancelled.
CANCELLATIONS:  Non peak periods. Cancellations made 4 or more weeks before the arrival date - Cancellation fee of $75.00 applies to cover our bank & merchant fees. Cancellations made 4 weeks or less before the arrival date – Cancellation fee of the full deposit applies unless the property is re-booked for the full period of the booking. If the property is re-booked, the deposit, less a $75 cancellation fee, will be refunded. The booking and deposit may be moved to other dates, provided it is for the same or more number of nights and for the same property, without charge (The tariff may change, subject to the time of the year and number of guests). Peak periods. Public holidays including Long Weekends, NSW School Holidays, Easter, Christmas, the State SLS Championships and Special Events. Cancellations made 12 weeks or less before the arrival date - full deposit unless property is rebooked. If the property is re-booked a $200 cancellation fee then applies. Cancellations made 4 weeks or less before the arrival date – Cancellation fee of the full amount. Part cancellations will not be accepted and final payment is payable 6 weeks prior to arrival. All reservations are made in good faith by us but may be subject to changes in circumstances that are beyond our control. Every reasonable effort will be made to offer alternative accommodation should this occur. Please note that we cannot accept Bank Transfer payments for new reservations or final payments made within 6 days of arrival.   GUEST REGISTRATION AND SECURITY BOND: Prior to arrival and to ensure that the property is treated fairly, a Guest Registration form is required to be completed for all bookings and must be completed online and electronically signed, agreeing with our Conditions of Tenancy. This registration requires your credit card details. Damages, breakages and excess cleaning charges, etc. will be charged to this Credit Card, if required.  If Credit Card details cannot be supplied, a cash security deposit is payable with the minimum payment being $500.00, This will be refunded within 14 days after departure, subject to inspection to ensure that the property has been left in a tidy state, no damages or loss of property are found and that our Booking & Tenancy Terms and Conditions have not been breached   The pin code required to access the property will not be provided unless this registration has been read, and signed. FINAL   PAYMENT:    The   full   balance   is   payable   at   least   7   days prior    to    arrival.    This    includes    the    Security    Bond,    if applicable.     (See     above)     We     will     advise     the     balance outstanding before at least 7 days prior to arrival. PARTIES   ARE   STRICTLY   FORBIDDEN   &   WE   DO   NOT   ACCEPT BOOKINGS   FOR   SCHOOLIES,   HEN   OR   STAG   NIGHTS.    Excess consumption    of    alcohol    and    any    drug    use    will    not    the tolerated.   Failure   to   observe   these   conditions   will   result   in the    Police    being    called    and    immediate    eviction    with    all payments forfeited. . Schoolies or any similar party bookings such as Buck’s or Hens parties will not be accepted. Any schoolies bookings carried out by parents or others to circumvent our terms and conditions will result in immediate eviction from the Property by our security contractors and local Police (if required). NUMBER    OF    GUESTS:     Exceeding    the    number    of    guests booked    to    occupy    the    property    will    result    in    immediate cancellation of the booking with all payments forfeited. OUTSIDE NOISE: As our properties are in residential areas, all outside noise must cease by 10.00 p.m. all internal noise by 10.30 p.m.  and Guest’ visitors who are not booked to stay in the property must have left the premises by 11.00 pm. POOL   HOURS :   (where    applicable):    Pool    hours    are    STRICTLY   between    7.00    am    -    9.00    p.m.    and    all    outside    noise    must   cease   by   10.30 pm. CLEANING:    Whilst   the   cleaning   charge   on   each   reservation covers    all    reasonable    cleaning    costs    all    excess    cleaning costs,   unauthorised   guests   and   all   breakages   and   damages, regardless   of   cost,   MUST   be   paid   for   and   will   be   charged   to the   Credit   Card   provided   as   part   of   the   Guest   Registration   or deducted   from   the   security   bond   with   any   additional   costs over    and    above    the    amount    of    the    bond,    payable    on demand. PETS:    Animals   are   not   allowed   unless   arranged   before   the booking   is   made.   As   Raffertys   Resort   is   in   a   National   Park, animals are strictly forbidden. AMENITIES:    We   provide   Starter   Packs   of   tea,   coffee,   sugar, toiletries,   toilet   paper,   etc.   only.   As   our   properties   are   self catering, by law, you need to bring your own bulk supplies. REPAIRS     &     MAINTENANCE:      Please     note     that     all     our properties    are    individually    owned    and,    therefore    may experience   or   have   maintenance   issues   and   breakdowns   that cannot   immediately   be   rectified,   just   like   your   own   home. Please   advise   us   as   soon   as   you   become   aware   of   any   such problems   and   we   will   endeavour   to   have   them   rectified   as quickly as possible. FORWARD   RESERVATIONS:    Whilst   we   endeavour   to   forecast the   economy,   we   reserve   the   right   to   charge   the   tariff   ruling at   time   of   arrival   on   all   bookings   made   3   months   or   more   in advance. ARRIVAL   &   DEPARTURE :    Check   -In   is   after   2.00   pm   (2.30pm during    the    Christmas    New   Year    school    holiday    period)    & Check-Out   is   10.00   am   unless   prior   arrangements   have   been made.   Access   to   all   our   properties   is   via   a   security   coded lockbox   and   we   will   contact   you   prior   to   your   arrival   with your pin number, instructions & directions to the property. All reservations are made in good faith by us but may be subject to changes in circumstances that are beyond our control. Every reasonable effort will be made to offer alternative accommodation should this occur. Please    note    that    we    cannot    accept    Bank    Transfer payments   for   new   reservations   or   final   payments   made within 7 days of arrival.
02 4971 3373 0478 497 133
Stay Longer, Pay Less … The longer you stay, the less per night you pay!