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Need Help?
 Our On-Line
Booking Manager (OBM) is one of the most powerful and secure systems on the
market, is Card Industry Data Security Standard (PCI DSS) Compliant
and resides on our own server. All transactions are processed through eWAY, a Secure Payment Gateway
The system is secure, intuitive and quick
& easy to use, however, if you have a question or difficulty that we
haven't answered below, please don't hesitate to
contact us. We will get back to you within
a few hours and also add your
query to this help page to assist others who may have a similar query.
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Frequently asked questions
The message
"Unfortunately there are either no properties available for these dates that match your search criteria or a minimum night stay rule applies. You can try broadening your Area and/or Category criteria, see the Help file or check the properties availability calendars." How do I check whether a
minimum stay applies to the period I'm looking for?
When I try to make a reservation, I get a message that my
Credit Card details are invalid ,
When I make a
reservation, are my Credit Card details secure?
How do I find the tariffs
for the properties?
How do I find the tariffs
for a particular property?
What are the Select Area and Category boxes for?
I wish to
stay at a particular property. How do I
check the availability to see when it is available?
Am I able to book more
than one property at the same time?
What is the Promotion
Code box for?
We have a group of 3 families with a total of 17
people but, when we search for available properties for this number, nothing
shows up as being available.
Can I
use the On-Line Booking Manager to make additional payments?
Can I convert the tariff to another currency?
Can I book
by phone?
Can I see larger images or more information on a property?
How do I find the tariffs
for the properties?
We endeavour to offer the lowest rates possible relative to our costs. Our
nightly rates are, therefore,
calculated on
-
1. The length of your stay. 2.
The time of the year. 3. The number of guests 4. The individual property.
The simplest way to
check the tariff for a given period is to open the
Search &
Availability Page if not already open.
1. Select the Area and/or Category you
prefer
(Lakeside, Beachside or Raffertys
Resort)
2. Enter your Check-in & Check-out dates
3. Enter the number of guests
4. Enter a Promotion Code (if applicable)
(See current
promotions)
5. Click
the Check Availability button.
The system will select and show all the
properties that are available for the period you're looking at that suit
your particular criteria, together with the total rate for your stay with our
"Stay longer
... Pay less" discount already applied.
(If there are no properties
available for the Area you selected, OBM will show all other available
properties)
You can get more details
on each particular property by clicking the More Info link above each
tariff.
You can also check tariffs for
individual properties by clicking the link at the bottom of each property's
feature page on our websites and following the Steps 2 to 4 above.
If you're interested in a
particular property, click HERE
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Can I convert the tariff to another currency?
Click HERE to convert the
tariff to another currency. If you are searching over other date
ranges, we suggest you keep this window open as a ready reckoner. There is also a Currency Converter Link on the top right hand side of the Check Availability page.
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When I make a
reservation, are my Credit Card details secure?
Yes,
totally. Secure
Socket Layer (SSL) encryption is used for all transactions.
The Certificate is issued to
www.lakeshores.com and is
the same system used by Banks and other financial institutions.
This industry standard technology assures you that your personal information is
99.9% safe. All payments are then passed through a secure payment gateway.
A padlock symbol or similar, will appear on your Brower once the system transfers to the
secure site and the web address will start with https:// which also indicates
that the site is secure.
The information you provide is always secure and you will receive an email receipt from our Payment Gateway as soon as your credit card transaction is processed, together with your reservation details. This is then followed by a 3rd email advising you that your reservation has been confirmed.
You may also book online
with Bank Transfer, however, your deposit or payment must be received into our
Bank account within 48 hours or the reservation will be automatically cancelled.
On receipt of your deposit, you receive an amended reservation to confirm your
booking.
If you are concerned about
paying online then please contact us
and we will be delighted to assist you make payment via other methods.
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When I try to
make a reservation, I get a message that my Credit Card details are invalid,
Provided the Credit Card details you've entered are correct, this
will occur if you have not selected the correct Credit Card type (Mastercard or
Visa). The system defaults to MasterCard. If you have a Visa Card, select it
from the dropdown menu.
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What does "Order
properties by area" mean?
If your
preference of location is, say, for somewhere near the beach, clicking the
Category Beachside properties will bring up all the available Beachside properties.
If you have also selected a particular suburb from the Select Area box, it will only show availability for that area. If there are no properties
currently available for your preferred location, try broadening your search to either another area or select ALL areas.
Using these filters will speed up the Search process.
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The message
"Unfortunately there are either no properties available for these dates that match your search criteria or a minimum night stay rule applies. You can try broadening your Area and/or Category criteria, see the Help file or check the properties availability calendars." How do I check whether a
minimum stay applies to the period I'm looking for?
We
have a minimum stay of 2 nights on all our properties (Min. 3 nights may
apply for
bookings 3 or more months in advance) and other minimums may
apply over school holidays, special local events, Christmas, Easter etc.
Click
HERE
for minimum stay periods or click the
View availability
for all properties
link below the
Check-out date on the Search for Availability page to check availability for individual properties.
If you find a property with
alternative availabilty, to calculate the tariff, click
HERE
To check availability for
all properties, click the Area & Categories links below the Check in & Check out
dates and select All in both.
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I wish to
stay at a particular property. How do I
check the availability to see when it is available?
You can check availability
and tariffs for a particular property by firstly,
ensuring that all properties are showing on the Search Engine. (click on your
preferred suburb area at the top of the page (in black type).
On the right hand
side beside each property's name, there are 4 links - 
Photos |
 Map
-| Check Availability | More Info | You can check availability in monthly blocks by clicking
Check Availability
and precise dates with the tariff calculated by
clicking More Info and entering the dates using the small calendar
icons together with the number of guests.
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Am I able to book more
than one property at the same time?
Each property needs be booked individually. When you select your 1st property to book, the
Reservation Details page
will open in a new
window. Complete the transaction and once the Booking is finalised, close the
window.
Repeat the process to book a 2nd or 3rd property. Enter your email address as a
returning customer. OBM will automatically fill in your personal details except
Credit Card details for security reasons. Complete the transaction and once the
additional Booking is finalised, close the window.
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What is the Promotion
Code box for?
From
time to time, we may have special promotions that usually appear on either our
Home Page or Our Property Range page.
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We have a group of 3 families with a total of 17
people but, when we search for available properties for this number, nothing
shows up as being available.
The
On-Line Booking Manager searches for available properties that can
accommodate the total number of persons entered in one property. As the maximum number of guests any
one property can accommodate is 13, if the numbers entered are more than 13 or
if our larger properties aren't available, the system will return a "no
properties available" message and you will need to select a number of
properties to accommodate your needs.
By limiting the number of
guests to, say, 4 or 6, in your initial search, OBM will show a range of of
properties (subject to availability) and you can then select each property
individually, by checking the maximum number of guests for each property and
clicking the More Info link for each
property to calculate tariffs.
(Also see
booking multiple properties)
You can also
email us
with your requirements and we will offer you suggestions.
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Can I
use the On-Line Booking Manager to make additional payments?
Unfortunately, no.
To make
additional payments on a Reservation using the same payment method you selected
when booking, email us at
reservations@lakeshores.com advising us of the additional payment amount. If
you wish to use another method (i.e. EFT) phone us on Freecall 1800 250 851 or
02 4945 4224 International (+61) 2 4945 4224.
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Can I book
by phone?
Yes. Phone us on
Freecall 1800 250 851 or 02 4945 4224 (International +61 2 4945 4224. Our office
hours are 8.00 am to 8.00 pm 7 days a week.
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Can I see larger images or more information on a
property?
To see larger images, click on the
More info
link on the right of each property's name of number and then click on
the More images link in the body of the page.
For more information
on our Holiday and Short Stay accommodation, go to
www.lakeshores.com
For details on our accommodation at Raffertys
Resort, go to
www.lakemacresorts.com.au
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