In order to protect both yourselves and our community, we urge you to download and activate the Federal Government's COVID-Safe App.
We understand that sometimes things happen that are beyond your control where you may need to cancel your reservation with us and, whilst we will endeavour to work towards a solution that is satisfactory for both yourself and our property owner, we have strict Seasonal Cancellation Deadlines which are applicable. We, therefore, recommend that you take out Travel Insurance to cover unexpected illness, accidents, weather events, natural disasters or other unforeseen circumstances.
Our Refund Policy -
Non peak periods
Cancellations made within 24 hours of booking- Cancellation fee of $75.00 applies to cover our bank & merchant fees.
Cancellations made 4 or more weeks before the arrival date- Cancellation fee of $75.00 applies to cover our bank & merchant fees.
Cancellations made 4 weeks or less before the arrival date– Cancellation fee of the full deposit applies unless the property is re-booked for the full period of the booking. If the property is re-booked, the deposit, less a $75 cancellation fee, will be refunded.
The booking and deposit may be moved to other dates, provided it is for the same or more number of nights and for the same property, without charge (The tariff may change, subject to the time of the year and number of guests).
Public holidays including Long Weekends, NSW School Holidays, Easter, Christmas, the State SLS Championships and Special Events.
Cancellations made 12 weeks or more before the arrival date– Full deposit unless the property is rebooked. If the property is re-booked a $200 cancellation fee then applies.
Cancellations made 12 weeks or less before the arrival date– full deposit unless the property is rebooked for the full period of the booking for at least the same tariff. If the property is re-booked a $200 cancellation fee then applies.
Cancellations made 4 weeks or less before the arrival date – Cancellation fee of the full amount.
Part cancellations will not be accepted and the final payment is payable 6 weeks prior to arrival.
All reservations are made in good faith by us but may be subject to changes in circumstances that are beyond our control. Every reasonable effort will be made to offer alternative accommodation should this occur.
“Book with Confidence” Guarantee for new bookings from 15 May 2020
If you make a booking on one of our homes from the 15 May 2020, you are eligible for a full refund of the total amount paid anytime until Government Restrictions regarding regional holiday travel are no longer in place.
We also understand that circumstances are changing rapidly and if you are travelling for essential purposes and no longer require the accommodation due to something related to the COVID-19 pandemic, we will issue a full refund for the total nights not stayed.
Cancellation Policy for existing bookings
If you have an existing booking and you have to cancel due to a Federal Government directive between now and 30 June 2020, you will be entitled to a 12-month credit for your stay. If it is close to your arrival date, we will contact you to process the credit. This date will be extended depending on Government restrictions.
Please note that we cannot accept Bank Transfer payments for new reservations or final payments made within 6 days of arrival.
* Reservations made via third party on-line travel sites such as Airbnb, Booking.com, Stayz, etc., may incur cost recovery charges for booking fees and commissions charged by these sites. This is outside of Lakeshores' control.
HOUSE RULES AND TERMS
When booking with us you agree to our abide by our House (common sense) Rules such as tidying the property before departure and notifying us of any damages. We strive for transparent and fair communication. CLICK to read our full list of house rules (Terms and Conditions)
Please note that short stay accommodation is not subject to GST.