In order to protect both yourselves and our community, we urge you to download and activate the Federal Government's COVID-Safe App.
We understand that sometimes things happen that are beyond your control where you may need to cancel your reservation with us and, whilst we will endeavour to work towards a solution that is satisfactory for both yourself and our property owner, we have strict Seasonal Cancellation Deadlines which are applicable. We, therefore, recommend that you take out Travel Insurance to cover unexpected illness, accidents, weather events, natural disasters or other unforeseen circumstances.
Our Refund Policy -
Non peak periods
Cancellations made within 24 hours of booking- Cancellation fee of $75.00 applies to cover our bank & merchant fees.
Cancellations made 4 or more weeks before the arrival date- Cancellation fee of $75.00 applies to cover our bank & merchant fees.
Cancellations made 4 weeks or less before the arrival date– Cancellation fee of the full deposit applies unless the property is re-booked for the full period of the booking. If the property is re-booked, the deposit, less a $75 cancellation fee, will be refunded.
The booking and deposit may be moved to other dates, provided it is for the same or more number of nights and for the same property, without charge (The tariff may change, subject to the time of the year and number of guests).
Public holidays including Long Weekends, NSW School Holidays, Easter, Christmas, the State SLS Championships and Special Events.
Cancellations made 12 weeks or more before the arrival date– Full deposit unless the property is rebooked. If the property is re-booked a $200 cancellation fee then applies.
Cancellations made 12 weeks or less before the arrival date– full deposit unless the property is rebooked for the full period of the booking for at least the same tariff. If the property is re-booked a $200 cancellation fee then applies.
Cancellations made 4 weeks or less before the arrival date – Cancellation fee of the full amount.
Part cancellations will not be accepted and the final payment is payable 6 weeks prior to arrival.
All reservations are made in good faith by us but may be subject to changes in circumstances that are beyond our control. Every reasonable effort will be made to offer alternative accommodation should this occur.
“Book with Confidence” Guarantee for new bookings from 15 May 2020
We understand that circumstances can change rapidly. If you have an existing booking or make a reservation on one of our homes from the 15 May 2020, you are eligible under our Book with Confidence guarantee for a full refund of the total amount paid if you can no longer travel due to restrictions that have been applied by the NSW Government. We will also issue a full refund for the total nights not stayed if the Government brings in new restrictions that affect that stay.
For the latest updates on the COVID-19 situation, click here
Please note, in circumstances that cancellation requests caused by restrictions applied to other events or businesses other than accommodation (sporting and social events, etc) occur, we may require proof that these restrictions are the reason for the cancellation request (i.e, copies of tickets or invitations with event date).
Please note that we cannot accept Bank Transfer payments for new reservations or final payments made within 6 days of arrival.
* Reservations made via third party on-line travel sites such as Airbnb, Booking.com, Stayz, etc., may incur cost recovery charges for booking fees and commissions charged by these sites. This is outside of Lakeshores' control.
HOUSE RULES AND TERMS
When booking with us you agree to our abide by our House (common sense) Rules such as tidying the property before departure and notifying us of any damages. We strive for transparent and fair communication. CLICK to read our full list of house rules (Terms and Conditions)
Please note that short stay accommodation is not subject to GST.