In order to protect both yourselves and our community, we urge you to download and activate the Federal Government's COVID-Safe App.
We understand that sometimes things happen that are beyond your control where you may need to cancel your reservation with us and, whilst we will endeavour to work towards a solution that is satisfactory for both yourself and our property owner, we have strict Seasonal Cancellation Deadlines which are applicable. We, therefore, recommend that you take out Travel Insurance to cover unexpected illness, accidents, weather events, natural disasters or other unforeseen circumstances.
Our Refund Policy -
Cancellations made within 24 hours of booking- Cancellation fee of $75.00 applies to cover our bank & merchant fees.
Cancellations made 4 or more weeks before the arrival date- Cancellation fee of $75.00 applies to cover our bank & merchant fees.
Cancellations made 4 weeks or less before the arrival date– Cancellation fee of the full deposit applies unless the property is re-booked for the full period of the booking. If the property is re-booked, the deposit, less a $75 cancellation fee, will be refunded.
The booking and deposit may be moved to other dates, provided it is for the same or more number of nights and for the same property, without charge (The tariff may change, subject to the time of the year and number of guests).
Public holidays including Long Weekends, NSW School Holidays, Easter, Christmas, the State SLS Championships and Special Events.
Cancellations made 12 weeks or more before the arrival date– Full deposit unless the property is rebooked. If the property is re-booked a $200 cancellation fee then applies.
Cancellations made 12 weeks or less before the arrival date– full deposit unless the property is rebooked for the full period of the booking for at least the same tariff. If the property is re-booked a $200 cancellation fee then applies.
Cancellations made 4 weeks or less before the arrival date – Cancellation fee of the full amount.
Part cancellations will not be accepted and the final payment is payable 6 weeks prior to arrival.
All reservations are made in good faith by us but may be subject to changes in circumstances that are beyond our control. Every reasonable effort will be made to offer alternative accommodation should this occur.
We understand that circumstances can change rapidly. If you have an existing booking with us, arriving within the next 14 days and you can no longer travel due to restrictions that have been applied by any State Government, we will treat your Reservation as what is known as a Frustrated Contract - it is neither party’s fault and we will apply the ACCC consumer rules for frustrated contracts - We will either move or postpone your Reservation to a later date at no additional charge or issue a refund on the full amount paid, less a cancellation fee of 30% (ACCC rules, a “reasonable” cancellation fee.)
We will also issue a similar refund for the total nights not stayed if the Government brings in new restrictions that reduces the length of a current stay.
Cancellations will not be accepted based on travel warnings or advice only.
For the latest updates on the COVID-19 situation, click here
Please also note that, in circumstances that cancellation requests caused by restrictions applied to other events or businesses other than accommodation (sporting and social events, etc) occur, we may require proof that these restrictions are the reason for the cancellation request (i.e, copies of tickets or invitations with event date).
Please note that we cannot accept Bank Transfer payments for new reservations or final payments made within 6 days of arrival.
* Reservations made via third party on-line travel sites such as Airbnb, Booking.com, Stayz, etc., may incur cost recovery charges for booking fees and commissions charged by these sites. This is outside of Lakeshores' control.
HOUSE RULES AND TERMS
When booking with us you agree to our abide by our House (common sense) Rules such as tidying the property before departure and notifying us of any damages. We strive for transparent and fair communication. CLICK to read our full list of house rules (Terms and Conditions)
Please note that short stay accommodation is not subject to GST.