The person making the booking MUST be at least eighteen years of age DEPOSIT: Until either a deposit or full payment is received, confirmed and receipted by Lakeshores Management, a booking is tentative only and Lakeshores Management may cancel it at any time. If the deposit or payment is made by Bank Transfer, it must be deposited into our account within 3 working days. If the deposit is not received within this time frame, the reservation may be cancelled. CANCELLATIONS: We understand that sometimes things happen that are beyond your control where you may need to cancel your reservation with us and, whilst we will endeavour to work towards a solution that is satisfactory for both yourself and our property owner, we have strict Seasonal Cancellation Deadlines which are applicable. We, therefore, recommend that you take out Travel Insurance to cover unexpected illness, accidents, weather events, natural disasters or other unforeseen circumstances. Non peak periods Cancellations made 4 or more weeks before the arrival date - Cancellation fee of $75.00 applies to cover our bank & merchant fees. Cancellations made 4 weeks or less before the arrival date – Cancellation fee of the full amount paid applies unless the property is re- booked for the full period of the booking. If the property is re-booked, the amount paid, less a $75 cancellation fee, will be refunded. The booking and deposit may be moved to other dates, provided it is for the same or more number of nights and for the same property, without charge (The tariff may change, subject to the time of the year and number of guests). Peak periods Public holidays including Long Weekends, NSW School Holidays, Easter, Christmas, the State SLS Championships and Special Events. Cancellations made 12 weeks or less before the arrival date - full deposit unless the property is rebooked for the full period of the booking for at least the same tariff. If the property is re-booked a $200 cancellation fee then applies. Cancellations made 4 weeks or less before the arrival date – Cancellation fee of the full amount. Part cancellations will not be accepted and final payment is due 6 weeks prior to arrival. All reservations are made in good faith by us but may be subject to changes in circumstances that are beyond our control. Every reasonable effort will be made to offer alternative accommodation should this occur. Please note that we cannot accept Bank Transfer payments for new reservations or final payments made within 6 days of arrival. COVID-19 pandemic Existing and New Bookings - See CANCELLATIONS above We will endeavour to work with you for a mutual satisfactory solution GUEST REGISTRATION AND SECURITY BOND: Prior to arrival and to ensure that the property is treated fairly, a Guest Registration form is required to be completed for all bookings and must be completed online and electronically signed, agreeing with our Conditions of Tenancy. This registration requires your credit card details. Damages, breakages and excess cleaning charges, etc. will be charged to this Credit Card, if required. If Credit Card details cannot be supplied, a cash security deposit is payable with the minimum payment being $250.00, This will be refunded within 14 days after departure, subject to inspection to ensure that the property has been left in a tidy state, no damages or loss of property are found and that our Booking & Tenancy Terms and Conditions have not been breached. The pin code required to access the property will not be provided unless this registration has been read, and signed. FINAL PAYMENT: The full balance is payable at least 7 days prior to arrival. This includes the Security Bond, if applicable. (See above) We will advise the balance outstanding before at least 7 days prior to arrival. PARTIES ARE STRICTLY FORBIDDEN & WE DO NOT ACCEPT BOOKINGS FOR SCHOOLIES, HEN OR STAG NIGHTS.: Excess consumption of alcohol and any drug use will not the tolerated. Failure to observe these conditions will result in the Police being called and immediate eviction with all payments forfeited. Schoolies or any similar party bookings such as Buck’s or Hens parties will not be accepted. Any schoolies bookings carried out by parents or others to circumvent our terms and conditions will result in immediate eviction from the Property by our security contractors and local Police (if required). NUMBER OF GUESTS: Exceeding the number of guests booked to occupy the property will result in immediate cancellation of the booking with all payments forfeited. OUTSIDE NOISE: As our properties are in residential areas, all outside noise must cease by 10.00 p.m. all internal noise by 10.30 p.m. and Guest’ visitors who are not booked to stay in the property must have left the premises by 11.00 pm. POOL HOURS: (where applicable): Pool hours are STRICTLY between 7.00 am - 9.00 p.m. and all outside noise must cease by 10.30 pm. CLEANING: Whilst the cleaning charge on each reservation covers all reasonable cleaning costs all excess cleaning costs, unauthorised guests and all breakages and damages, regardless of cost, MUST be paid for and will be charged to the Credit Card provided as part of the Guest Registration or deducted from the security bond with any additional costs over and above the amount of the bond, payable on demand. PETS: Animals are not allowed unless arranged before the booking is made. As Raffertys Resort is in a National Park, animals are strictly forbidden. AMENITIES: We provide Starter Packs of tea, coffee, sugar, toiletries, toilet paper, etc. only. As our properties are self catering, by law, you need to bring your own bulk supplies. REPAIRS & MAINTENANCE: Please note that all our properties are individualy owned and, therefore may experience or have maintenance issues and breakdowns that cannot immediately be rectified, just like your own home. Please advise us as soon as you become aware of any such problems and we will endeavour to have them rectified as quickly as possible. FORWARD RESERVATIONS: Whilst we endeavour to forecast the economy, we reserve the right to charge the tariff ruling at time of arrival on all bookings made 3 months or more in advance. ARRIVAL & DEPARTURE: Check -In is after 2.00 pm (2.30pm during the Christmas New Year school holiday period) & Check-Out is 10.00 am unless prior arrangements have been made. Access to all our properties is via a security coded lockbox and we will contact you prior to your arrival with your pin number, instructions & directions to the property. All reservations are made in good faith by us but may be subject to changes in circumstances that are beyond our control. Every reasonable effort will be made to offer alternative accommodation should this occur. Please note that we cannot accept Bank Transfer payments for new reservations or final payments made within 7 days of arrival.
Booking terms and conditions
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© Copyright Lakeshores Management (NSW) 1996-2020
Booking terms and conditions
The person making the booking MUST be at least eighteen years of age DEPOSIT: Until either a deposit or full payment is received, confirmed and receipted by Lakeshores Management, a booking is tentative only and Lakeshores Management may cancel it at any time. If the deposit or payment is made by Bank Transfer, it must be deposited into our account within 3 working days. If the deposit is not received within this time frame, the reservation may be cancelled. CANCELLATIONS: Non peak periods Cancellations made 4 or more weeks before the arrival date - Cancellation fee of $75.00 applies to cover our bank & merchant fees. Cancellations made 4 weeks or less before the arrival date – Cancellation fee of the full amount paid applies unless the property is re- booked for the full period of the booking. If the property is re- booked, the amount paid, less a $75 cancellation fee, will be refunded. The booking and deposit may be moved to other dates, provided it is for the same or more number of nights and for the same property, without charge (The tariff may change, subject to the time of the year and number of guests). Peak periods Public holidays including Long Weekends, NSW School Holidays, Easter, Christmas, the State SLS Championships and Special Events. Cancellations made 12 weeks or less before the arrival date - full deposit unless the property is rebooked for the full period of the booking for at least the same tariff. If the property is re- booked a $200 cancellation fee then applies. Cancellations made 4 weeks or less before the arrival date – Cancellation fee of the full amount. Part cancellations will not be accepted and final payment is due 6 weeks prior to arrival. All reservations are made in good faith by us but may be subject to changes in circumstances that are beyond our control. Every reasonable effort will be made to offer alternative accommodation should this occur. Please note that we cannot accept Bank Transfer payments for new reservations or final payments made within 6 days of arrival. COVID-19 pandemic Existing and New Bookings - See CANCELLATIONS above We will endeavour to work with you for a mutual satisfactory solution GUEST REGISTRATION AND SECURITY BOND: Prior to arrival and to ensure that the property is treated fairly, a Guest Registration form is required to be completed for all bookings and must be completed online and electronically signed, agreeing with our Conditions of Tenancy. This registration requires your credit card details. Damages, breakages and excess cleaning charges, etc. will be charged to this Credit Card, if required. If Credit Card details cannot be supplied, a cash security deposit is payable with the minimum payment being $250.00, This will be refunded within 14 days after departure, subject to inspection to ensure that the property has been left in a tidy state, no damages or loss of property are found and that our Booking & Tenancy Terms and Conditions have not been breached. The pin code required to access the property will not be provided unless this registration has been read, and signed. FINAL PAYMENT: The full balance is payable at least 7 days prior to arrival. This includes the Security Bond, if applicable. (See above) We will advise the balance outstanding before at least 7 days prior to arrival. PARTIES ARE STRICTLY FORBIDDEN & WE DO NOT ACCEPT BOOKINGS FOR SCHOOLIES, HEN OR STAG NIGHTS.: Excess consumption of alcohol and any drug use will not the tolerated. Failure to observe these conditions will result in the Police being called and immediate eviction with all payments forfeited. Schoolies or any similar party bookings such as Buck’s or Hens parties will not be accepted. Any schoolies bookings carried out by parents or others to circumvent our terms and conditions will result in immediate eviction from the Property by our security contractors and local Police (if required). NUMBER OF GUESTS: Exceeding the number of guests booked to occupy the property will result in immediate cancellation of the booking with all payments forfeited. OUTSIDE NOISE: As our properties are in residential areas, all outside noise must cease by 10.00 p.m. all internal noise by 10.30 p.m. and Guest’ visitors who are not booked to stay in the property must have left the premises by 11.00 pm. POOL HOURS: (where applicable): Pool hours are STRICTLY between 7.00 am - 9.00 p.m. and all outside noise must cease by 10.30 pm. CLEANING: Whilst the cleaning charge on each reservation covers all reasonable cleaning costs all excess cleaning costs, unauthorised guests and all breakages and damages, regardless of cost, MUST be paid for and will be charged to the Credit Card provided as part of the Guest Registration or deducted from the security bond with any additional costs over and above the amount of the bond, payable on demand. PETS: Animals are not allowed unless arranged before the booking is made. As Raffertys Resort is in a National Park, animals are strictly forbidden. AMENITIES: We provide Starter Packs of tea, coffee, sugar, toiletries, toilet paper, etc. only. As our properties are self catering, by law, you need to bring your own bulk supplies. REPAIRS & MAINTENANCE: Please note that all our properties are individualy owned and, therefore may experience or have maintenance issues and breakdowns that cannot immediately be rectified, just like your own home. Please advise us as soon as you become aware of any such problems and we will endeavour to have them rectified as quickly as possible. FORWARD RESERVATIONS: Whilst we endeavour to forecast the economy, we reserve the right to charge the tariff ruling at time of arrival on all bookings made 3 months or more in advance. ARRIVAL & DEPARTURE: Check -In is after 2.00 pm (2.30pm during the Christmas New Year school holiday period) & Check-Out is 10.00 am unless prior arrangements have been made. Access to all our properties is via a security coded lockbox and we will contact you prior to your arrival with your pin number, instructions & directions to the property. All reservations are made in good faith by us but may be subject to changes in circumstances that are beyond our control. Every reasonable effort will be made to offer alternative accommodation should this occur. Please note that we cannot accept Bank Transfer payments for new reservations or final payments made within 7 days of arrival.