BOOKING TERMS AND CONDITIONS Our House Rules
GUEST REGISTRATION AND SECURITY BOND: Prior to arrival and to ensure that the property is treated fairly, a Guest Registration form is required to be completed for all bookings and must be completed online and electronically signed, agreeing with our Conditions of Tenancy. This registration requires your credit card details. Damages, breakages and excess cleaning charges, etc. will be charged to this Credit Card, if required. If Credit Card details cannot be supplied, a cash security deposit is payable with the minimum payment being $500.00, This will be refunded within 14 days after departure, subject to inspection to ensure that the property has been left in a tidy state, no damages or loss of property are found and that our Booking & Tenancy Terms and Conditions have not been breached The pin code required to access the property will not be provided unless this registration has been read and signed. FINAL PAYMENT: The full balance is payable at least 7 days prior to arrival. This includes the Security Bond, if applicable. (See above) We will advise the balance outstanding before at least 7 days prior to arrival. PARTIES ARE STRICTLY FORBIDDEN & WE DO NOT ACCEPT BOOKINGS FOR SCHOOLIES, HEN OR STAG NIGHTS. Excess consumption of alcohol and any drug use will not the tolerated. Failure to observe these conditions will result in the Police being called and immediate eviction with all payments forfeited. . Schoolies or any similar party bookings such as Buck’s or Hens parties will not be accepted. Any schoolies bookings carried out by parents or others to circumvent our terms and conditions will result in immediate eviction from the Property by our security contractors and local Police (if required). NUMBER OF GUESTS: Exceeding the number of guests booked to occupy the property will result in immediate cancellation of the booking with all payments forfeited. OUTSIDE NOISE: As our properties are in residential areas, all outside noise must cease by 10.00 p.m. all internal noise by 10.30 p.m. and Guest’s visitors who are not booked to stay in the property must have left the premises by 11.00 pm. POOL HOURS : (where applicable): Pool hours are STRICTLY between 7.00 am - 9.00 p.m. and all outside noise must cease by 10.30 pm. CLEANING: Whilst the cleaning charge on each reservation covers all reasonable cleaning costs all excess cleaning costs, unauthorised guests and all breakages and damages, regardless of cost, MUST be paid for and will be charged to the Credit Card provided as part of the Guest Registration or deducted from the security bond with any additional costs over and above the amount of the bond, payable on demand. All used dishes crockery, cutlery and glassware must be washed and the BBQ must be cleaned after use with any remaining foodstuffs scrapped off the hot plates and grill, fat splatter removed from the BBQ and surrounds and the drip tray emptied and washed in hot water. A $75 cleaning fee will be charged for BBQs that are left uncleaned after use. GARBAGE: Lake Macquarie City Council has recently introduced individual kitchen counter food and organic scraps recycling bins to encourage households to recycle food waste. Organic foodstuffs - Please only use the green liner bags supplied and ensure they are placed into the Green top recycle bins on departure. The bags are designed to break down quickly and if left in the counter bins can cause leakages and odours. ... If you put organic waste or any food stuffs in either the Red, Black or Yellow Top bins, the bins quickly attract flies, maggots and an offensive odour.  Whilst the  green top bins are collected weekly, the red or black top bins are only collected fortnightly and are only for general waste that is not recyclable. Nappies, sanitary and similar products, empty meat packaging , etc., are to be wrapped tightly and go in the red/black top bins. Yellow top bins are collected fortnightly and for recyclable plastics and glass.  We wouldn't expect you to have to re-bag rubbish and put it into the correct bin so please don't expect our staff to have to do it. If we do need to so, a $50.00 fee will be charged. PETS: Dogs are only permitted in our properties clearly defined as being dog friendly and only if the additional cleaning charge has been paid and arranged prior to arrival. Animals are strictly forbidden within Raffertys Resort as it is within a National Park where, by Law, animals are strictly forbidden. Cats and birds are strictly forbidden in all our properties. AMENITIES: We provide Starter Packs of tea, coffee, sugar, toiletries, toilet paper, etc. only. As our properties are self catering, by law, you need to bring your own bulk supplies. REPAIRS & MAINTENANCE: Please note that all our properties are individually owned and, therefore may experience or have maintenance issues and breakdowns that cannot immediately be rectified, just like your own home. Please advise us as soon as you become aware of any such problems and we will endeavour to have them rectified as quickly as possible. Lakeshores reserves the right to enter the property at any time to effect urgent repairs and maintenance issues or tasks, including pool and grounds maintenance. FORWARD RESERVATIONS: Whilst we endeavour to forecast the economy, we reserve the right to charge the tariff ruling at time of arrival on all bookings made 3 months or more in advance. ARRIVAL & DEPARTURE : Check -In is after 2.00 pm (2.30pm during the Christmas New Year school holiday period) & Check-Out is 10.00 am unless prior arrangements have been made. Access to all our properties is via a security coded lockbox and we will contact you prior to your arrival with your pin number, instructions & directions to the property. All reservations are made in good faith by us but may be subject to changes in circumstances that are beyond our control. Every reasonable effort will be made to offer alternative accommodation should this occur. Please note that we cannot accept Bank Transfer payments for new reservations or final payments made within 7 days of arrival.
The longer you stay, the less per night you pay! Lakeshores are providers of holiday and short stay accommodation around Lake Macquarie and provide specialist services for Guests and for Property Owners. Please get in touch if you’d like to List your Property!
BOOKING TERMS AND CONDITIONS Our House Rules

© 1996 - 2019 Lakeshores Management (NSW) P.L. ABN

51 126 846 437

02 4971 3373 Our Office Hours
We guarantee the best On-Line Rates for our properties!
GUEST REGISTRATION AND SECURITY BOND: Prior to arrival and to ensure that the property is treated fairly, a Guest Registration form is required to be completed for all bookings and must be completed online and electronically signed, agreeing with our Conditions of Tenancy. This registration requires your credit card details. Damages, breakages and excess cleaning charges, etc. will be charged to this Credit Card, if required. If Credit Card details cannot be supplied, a cash security deposit is payable with the minimum payment being $500.00, This will be refunded within 14 days after departure, subject to inspection to ensure that the property has been left in a tidy state, no damages or loss of property are found and that our Booking & Tenancy Terms and Conditions have not been breached The pin code required to access the property will not be provided unless this registration has been read and signed. FINAL PAYMENT: The full balance is payable at least 7 days prior to arrival. This includes the Security Bond, if applicable. (See above) We will advise the balance outstanding before at least 7 days prior to arrival. PARTIES ARE STRICTLY FORBIDDEN & WE DO NOT ACCEPT BOOKINGS FOR SCHOOLIES, HEN OR STAG NIGHTS. Excess consumption of alcohol and any drug use will not the tolerated. Failure to observe these conditions will result in the Police being called and immediate eviction with all payments forfeited. . Schoolies or any similar party bookings such as Buck’s or Hens parties will not be accepted. Any schoolies bookings carried out by parents or others to circumvent our terms and conditions will result in immediate eviction from the Property by our security contractors and local Police (if required). NUMBER OF GUESTS: Exceeding the number of guests booked to occupy the property will result in immediate cancellation of the booking with all payments forfeited. OUTSIDE NOISE: As our properties are in residential areas, all outside noise must cease by 10.00 p.m. all internal noise by 10.30 p.m. and Guest’s visitors who are not booked to stay in the property must have left the premises by 11.00 pm. POOL HOURS : (where applicable): Pool hours are STRICTLY between 7.00 am - 9.00 p.m. and all outside noise must cease by 10.30 pm. CLEANING: Whilst the cleaning charge on each reservation covers all reasonable cleaning costs all excess cleaning costs, unauthorised guests and all breakages and damages, regardless of cost, MUST be paid for and will be charged to the Credit Card provided as part of the Guest Registration or deducted from the security bond with any additional costs over and above the amount of the bond, payable on demand. All used dishes crockery, cutlery and glassware must be washed and the BBQ must be cleaned after use with any remaining foodstuffs scrapped off the hot plates and grill, fat splatter removed from the BBQ and surrounds and the drip tray emptied and washed in hot water. A $75 cleaning fee will be charged for BBQs that are left uncleaned after use. GARBAGE: Lake Macquarie City Council has recently introduced individual kitchen counter food and organic scraps recycling bins to encourage households to recycle food waste. Organic foodstuffs - Please only use the green liner bags supplied and ensure they are placed into the Green top recycle bins on departure. The bags are designed to break down quickly and if left in the counter bins can cause leakages and odours. ... If you put organic waste or any food stuffs in either the Red, Black or Yellow Top bins, the bins quickly attract flies, maggots and an offensive odour.  Whilst the  green top bins are collected weekly, the red or black top bins are only collected fortnightly and are only for general waste that is not recyclable. Nappies, sanitary and similar products, empty meat packaging , etc., are to be wrapped tightly and go in the red/black top bins. Yellow top bins are collected fortnightly and for recyclable plastics and glass.  We wouldn't expect you to have to re-bag rubbish and put it into the correct bin so please don't expect our staff to have to do it. If we do need to so, a $50.00 fee will be charged. PETS: Dogs are only permitted in our properties clearly defined as being dog friendly and only if the additional cleaning charge has been paid and arranged prior to arrival. Animals are strictly forbidden within Raffertys Resort as it is within a National Park where, by Law, animals are strictly forbidden. Cats and birds are strictly forbidden in all our properties. AMENITIES: We provide Starter Packs of tea, coffee, sugar, toiletries, toilet paper, etc. only. As our properties are self catering, by law, you need to bring your own bulk supplies. REPAIRS & MAINTENANCE: Please note that all our properties are individually owned and, therefore may experience or have maintenance issues and breakdowns that cannot immediately be rectified, just like your own home. Please advise us as soon as you become aware of any such problems and we will endeavour to have them rectified as quickly as possible. Lakeshores reserves the right to enter the property at any time to effect urgent repairs and maintenance issues or tasks, including pool and grounds maintenance. FORWARD RESERVATIONS: Whilst we endeavour to forecast the economy, we reserve the right to charge the tariff ruling at time of arrival on all bookings made 3 months or more in advance. ARRIVAL & DEPARTURE : Check -In is after 2.00 pm (2.30pm during the Christmas New Year school holiday period) & Check-Out is 10.00 am unless prior arrangements have been made. Access to all our properties is via a security coded lockbox and we will contact you prior to your arrival with your pin number, instructions & directions to the property. All reservations are made in good faith by us but may be subject to changes in circumstances that are beyond our control. Every reasonable effort will be made to offer alternative accommodation should this occur. Please note that we cannot accept Bank Transfer payments for new reservations or final payments made within 7 days of arrival.
0478 497 133 02 4971 3373 Our Office Hours
Stay Longer, Pay Less The longer you stay, the less per night you pay!
Accommodation Accommodation

© 1996 - 2019 Lakeshores Management (NSW) P.L. ABN

51 126 846 437